Frequently Asked Questions

What is Yatnam Connect and how does it work?

Yes, a Facebook account is required because WhatsApp Business API onboarding and business verification are managed through Facebook's platform. You'll need to sign in with your Facebook credentials and have a verified business portfolio page to get started.

Do I need a Facebook account to use Yatnam Connect?

Yes, a Facebook account is required because WhatsApp Business API onboarding and business verification are managed through Facebook's platform. You'll need to sign in with your Facebook credentials and have a verified business portfolio page to get started.

Do I need to pay Facebook/Meta separately for WhatsApp Business API usage?

No, the cost of WhatsApp Business API usage is included in your Yatnam Connect plan. However, the number of messages you can send is limited based on the specific plan you choose.

Can I integrate Yatnam Connect with my existing business tools?

Yes! Yatnam Connect offers seamless integration with popular business tools including Google Calendar for appointments, various payment gateways for transactions, CRM systems, and e-commerce platforms. We also provide API access for custom integrations in higher-tier plans.

Is there a free trial available?

Absolutely! We offer a 30-day free trial for all our plans with no setup fees. This gives you full access to explore our features and see how Yatnam Connect can benefit your business before making a commitment.

What are Utility messages?

Utility messages are service-related notifications such as booking confirmations, payment receipts, or account updates. On the WhatsApp Business API, these messages must be sent using pre-approved message templates, especially when reaching out to customers outside the 24-hour customer service window. Utility messages are non-promotional and are designed to provide important, timely information related to a customer’s existing account, transaction, or service. If a customer initiates a conversation, you can reply freely within the 24-hour window; however, to start a new conversation or send updates after this period, a utility message template is required.

What are Session Messages?

Session messages are the messages sent by a business to a user via the WhatsApp Business API within the 24-hour window after the user's last message. These messages are part of a 'user-initiated conversation' and can be free-form—meaning businesses are not restricted to templates and can respond with any type of message during this window. This 24-hour period is often referred to as the 'customer service window' or 'support window'.

Can I create custom conversation flows without coding?

Yes! Our intuitive drag-and-drop flow designer allows you to create sophisticated conversation trees, conditional logic, and interactive experiences without any programming knowledge. We also provide pre-built templates to get you started quickly.

How secure is my customer data on your platform?

We prioritize security with bank-grade encryption, GDPR compliance, and secure data handling practices. All customer conversations and business data are protected with industry-standard security measures to ensure your information remains safe and private.

What support is available if I need help?

We provide comprehensive support including detailed documentation, video tutorials, and customer support through multiple channels. Our team is available to help you set up your flows, troubleshoot issues, and optimize your WhatsApp automation strategy.

Can I upgrade or downgrade my plan anytime?

Yes, you can change your plan at any time based on your business needs. Upgrades take effect immediately, while downgrades will be applied at your next billing cycle. We'll help ensure a smooth transition without losing your existing flows and data.

What happens if I exceed my plan limits?

If you approach your plan limits, we'll notify you in advance. You can either upgrade to a higher plan or purchase additional capacity. We design our plans to accommodate typical business growth patterns, so you can scale smoothly as your business expands.

Do you offer custom solutions for large enterprises?

Yes! We provide custom enterprise solutions with tailored features, dedicated support, white-label options, and custom integrations. Contact our sales team to discuss your specific requirements and get a personalized quote for your organization.

What's the difference between Utility and Session messages in WhatsApp?

Utility messages are service-related notifications like booking confirmations, payment receipts, or account updates that must use pre-approved templates and can be sent outside the 24-hour window. Session messages are the messages sent by a business to a user within the 24-hour window after the user's last message, allowing free-form responses without template restrictions. After the 24-hour window expires, businesses must use template messages to initiate new conversations. WhatsApp has different pricing and regulations for each type, and our platform helps you manage both appropriately.